![]() ![]() ![]() We hitched up and checked out how the trailer was sitting. That does not happen very often! So I was initially very happy. OKAY SO WHAT HAPPENED ALREADYĭ&A had our trailer ready at the end of the day, on time, and within their quoted labor figure. But we had to be informed enough to call them out on their mistake, and that’s why I’m writing this up. If D&A Truck and Trailer had simply made a mistake and then fixed it, I would have a lot less to talk about here. I made like ten mistakes just this morning. One guy glanced at our trailer and flatly refused to work on it. Everybody’s got a comfort zone, and it’s fair to say that nothing on our trailer is within it. While some shops are deliberately unscrupulous, I’ve found most to be well-meaning but misguided – especially when it comes to doing work that is not “normal”. A customer should be able to rely on their shop to help them decide what they need done, and then make it happen – without having to know anything at all about the subject.īut that’s just not how it is. We ask around for referrals (and then take them with a grain of salt), look at customer reviews online, and pay attention to how professional the shops are when we’re calling around for quotes. When we do have to use a shop, we research our options to be sure we are getting what we pay for, although that can be hard when you’re always in a new area. The ability to tolerate the expense or delay of mistakes.The time or patience to do it ourselves.The experience or skill to do the work, and do it well.The tools, equipment, or facilities to do it correctly / safely. ![]() So maybe our expectation is unrealistic, but when we pay a shop to do work, it’s because we lack (at least) one of the following: ![]()
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